Refund Policy

Last updated: December 1, 2025

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Thank you for supporting my work. I want you to be completely satisfied with your purchase. This Return & Refund Policy explains when refunds or replacements are available for physical books and digital products.

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1. All Sales Are Final

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Because books and digital products are easily damaged, copied, or downloaded instantly, all sales are final unless the product arrives damaged or incorrect.

This applies to:

• Physical books

• Workbooks

• Journals

• Digital downloads (PDFs, guides, worksheets, templates)

• Bundles of any of the above

However, I will always work with you to ensure you receive exactly what you purchased.

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2. Damaged or Defective Books

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If your book or physical product arrives damaged or defective, please contact me within 7 days of delivery.

To process a replacement, I’ll need:

• Your order number

• A photo of the damage

• Your shipping address

I will send a replacement copy at no cost to you.

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3. Incorrect Orders

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If you received the wrong item, please contact me within 7 days of delivery. I will immediately send you the correct item.

You may or may not need to return the incorrect item — I’ll let you know based on the situation.

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4. Lost or Missing Packages

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If your package never arrives:

1. Check the tracking number included in your shipping email.

2. Verify your shipping address on the order receipt.

3. Contact me if the carrier shows the package as stuck or undelivered.

I will help open a claim with the carrier.

Replacements may be offered on a case-by-case basis.

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5. Digital Products (PDFs, Guides, Downloads)

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Because digital files cannot be “returned,” all digital product purchases are non-refundable.

However, I will replace files that:

• Failed to download

• Were corrupted

• Didn’t arrive in your inbox

Just email me with your order details.

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6. Order Cancellations

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Once an order has been processed or shipped, it cannot be canceled.

If you need to change your shipping address, please contact me immediately — if your order has not shipped yet, I can update it.

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7. Exchanges

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Exchanges are only offered for:

• Damaged items

• Defective items

• Incorrect items

I do not offer exchanges for:

• Preference changes

• Accidental orders

• Digital products

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8. Contact for Returns & Issues

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If you have a question about your order or need help with a return, replacement, or digital file issue, contact me:

📧 info@madelinehutson.com

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I do my best to respond within 48 hours.